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Practical perspectives on Enterprise Architecture, digital transformation, and business process management — written by the consultants doing the work.
Featured Insights
HydraFind: Secure AI-Powered Document Search for the Enterprise
Introducing HydraFind — an AI-powered semantic document search solution from Portamus GmbH, built for enterprises that cannot compromise on data security.
Integrating Data from User Activities of Social Networks into Public Administrations
Published in Information Systems Frontiers (Springer, 2017), this journal article develops a 40-activity-type data model for integrating social network data into public administration systems.
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HydraFind: Secure AI-Powered Document Search for the Enterprise
Introducing HydraFind — an AI-powered semantic document search solution from Portamus GmbH, built for enterprises that cannot compromise on data security.
Integrating Data from User Activities of Social Networks into Public Administrations
Published in Information Systems Frontiers (Springer, 2017), this journal article develops a 40-activity-type data model for integrating social network data into public administration systems.
A System Architecture for Integrating User Activities in Social Networks with Customer Relationship Management
Presented at MKWI 2016, this paper proposes an eight-subsystem architecture for integrating social network user activities with CRM, validated through a lead management prototype.
A Data Model for Integrating User Activities from Multiple Social Networks
Conference paper at MKWI 2016 developing a unified data model for integrating user activities from LinkedIn, Facebook, and Twitter with enterprise CRM systems.
Social Customer Relationship Management: An Architectural Exploration of the Components
Presented at I3E 2015 and published by Springer, this paper explores social CRM transformation through five architectural layers: business, process, integration, software, and technology.
Conceptualising and Exploring User Activities in Social Media
Conference paper at I3E 2015 (Springer) presenting a conceptualisation of 40 user activity types across ten social media platforms and their technical integration via APIs.
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