Insights From Our Team.
Practical perspectives on Enterprise Architecture, digital transformation, and business process management — written by the consultants doing the work.
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What is Enterprise Architecture Management (EAM)? Definition, Benefits & Frameworks
Enterprise Architecture Management (EAM) is the discipline of aligning business and IT so change becomes steerable. A concise definition, the concrete benefits, the leading frameworks – and how to start.
Implementing ITSM: A Six-Step Approach
How to introduce IT Service Management in a structured way – a field-tested six-step approach: from the service catalogue through the ITIL 4 practices to ITSM tool migration and measurable service quality.
Application Portfolio Analysis: A Five-Step Approach
How to assess and rationalise your application portfolio – a field-tested five-step approach using the TIME model, the right assessment criteria, and a defensible roadmap.
Integrating Data from User Activities of Social Networks into Public Administrations
Published in Information Systems Frontiers (Springer, 2017), this journal article develops a 40-activity-type data model for integrating social network data into public administration systems.
A System Architecture for Integrating User Activities in Social Networks with Customer Relationship Management
Presented at MKWI 2016, this paper proposes an eight-subsystem architecture for integrating social network user activities with CRM, validated through a lead management prototype.
A Data Model for Integrating User Activities from Multiple Social Networks
Conference paper at MKWI 2016 developing a unified data model for integrating user activities from LinkedIn, Facebook, and Twitter with enterprise CRM systems.
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