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Practical perspectives on Enterprise Architecture, digital transformation, and business process management — written by the consultants doing the work.
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A System Architecture for Integrating User Activities in Social Networks with Customer Relationship Management
Presented at MKWI 2016, this paper proposes an eight-subsystem architecture for integrating social network user activities with CRM, validated through a lead management prototype.
A Data Model for Integrating User Activities from Multiple Social Networks
Conference paper at MKWI 2016 developing a unified data model for integrating user activities from LinkedIn, Facebook, and Twitter with enterprise CRM systems.
Social Customer Relationship Management: An Architectural Exploration of the Components
Presented at I3E 2015 and published by Springer, this paper explores social CRM transformation through five architectural layers: business, process, integration, software, and technology.
Conceptualising and Exploring User Activities in Social Media
Conference paper at I3E 2015 (Springer) presenting a conceptualisation of 40 user activity types across ten social media platforms and their technical integration via APIs.
Software Migrations: Effort Estimation for the Replacement of Legacy Systems
Published by Diplomica Verlag, this book presents a scoring-model approach to estimating the effort required for migrating legacy systems in enterprise environments.
Typology and Effort Analysis of Software Migration Projects
Published by Grin Verlag, this work presents a systematic typology and effort analysis framework for software migration projects.
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