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Practical perspectives on Enterprise Architecture, digital transformation, and business process management — written by the consultants doing the work.
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Implementing ITIL 4: Approach & Roadmap
How to implement ITIL 4 pragmatically — a proven approach with a phased roadmap: from the Service Value System through the most impactful practices to continual improvement, without framework overhead.
Implementing ITSM: A Six-Step Approach
How to introduce IT Service Management in a structured way – a field-tested six-step approach: from the service catalogue through the ITIL 4 practices to ITSM tool migration and measurable service quality.
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