Insights From Our Team.
Practical perspectives on Enterprise Architecture, digital transformation, and business process management — written by the consultants doing the work.
All Insights
Implementing ITIL 4: Approach & Roadmap
How to implement ITIL 4 pragmatically — a proven approach with a phased roadmap: from the Service Value System through the most impactful practices to continual improvement, without framework overhead.
Enterprise Architecture for the Energy Industry
Enterprise architecture for the energy industry: how utilities govern OT/IT convergence, smart-grid, SAP Utilities and the energy transition.
What is Enterprise Architecture Management (EAM)? Definition, Benefits & Frameworks
Enterprise Architecture Management (EAM) is the discipline of aligning business and IT so change becomes steerable. A concise definition, the concrete benefits, the leading frameworks – and how to start.
Implementing ITSM: A Six-Step Approach
How to introduce IT Service Management in a structured way – a field-tested six-step approach: from the service catalogue through the ITIL 4 practices to ITSM tool migration and measurable service quality.
Application Portfolio Analysis: A Five-Step Approach
How to assess and rationalise your application portfolio – a field-tested five-step approach using the TIME model, the right assessment criteria, and a defensible roadmap.
Integrating Data from User Activities of Social Networks into Public Administrations
Published in Information Systems Frontiers (Springer, 2017), this journal article develops a 40-activity-type data model for integrating social network data into public administration systems.
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