Process Mining & Analysis
Discover what your processes actually do — not what they should do — using data-driven process mining and conformance checking.
Understanding This Service
What We Discover
Using event log data from your ERP, CRM, or workflow systems, we reconstruct the actual paths your processes take — revealing deviations, bottlenecks, rework loops, and compliance gaps invisible to manual review.
Data-Driven Process Insight
Process mining replaces assumption with evidence. Rather than asking stakeholders how a process works, we extract the objective process reality from your system logs and analyse it at scale.
Conformance and Deviation Analysis
We compare actual process execution against the intended process design, quantifying where and how often deviations occur and what impact they have on cost, cycle time, and compliance.
Why Clients Request This Service
Process documentation does not reflect actual execution
Unknown rework and deviation patterns are inflating process cost
Bottleneck causes cannot be identified from manual analysis alone
Compliance deviations in regulated processes are not detected
Scope of Testing
Our Process Mining & Analysis engagement covers:
Event Log Extraction and Preparation
Extraction and preparation of event log data from your source systems (SAP, Salesforce, ServiceNow, or similar) for process mining analysis.
Process Discovery
Automated reconstruction of actual process flows from event data, revealing all execution variants including happy paths and deviations.
Conformance Checking
Systematic comparison of actual process execution against the intended process design to identify and quantify deviations.
Root-Cause and Bottleneck Analysis
Data-driven identification of bottleneck causes, rework triggers, and deviation root causes with frequency and impact quantification.
Findings Report and Improvement Priorities
Structured findings report with prioritised improvement opportunities ranked by potential cycle time reduction and cost impact.
How We Run This Engagement
Scoping
Define processes to analyse, identify source systems, and assess event log availability and data quality.
Data Extraction
Extract and prepare event log data from source systems with data quality validation and enrichment.
Process Discovery
Apply process mining algorithms to reconstruct actual process flows and variant analysis.
Conformance Analysis
Compare discovered process models against reference models to identify and quantify deviations.
Findings and Recommendations
Deliver process mining findings with prioritised improvement recommendations and data-backed business case.
What You Walk Away With
Process Discovery Models
Data-derived process flow models showing all execution variants with frequency and performance metrics.
Conformance Analysis Report
Systematic comparison of actual versus intended process execution with deviation classification and frequency.
Bottleneck and Rework Analysis
Identified bottleneck locations and rework loops with quantified impact on cycle time and process cost.
Deviation Root-Cause Findings
Root-cause analysis of significant process deviations with evidence from event log data.
Prioritised Improvement Recommendations
Ranked improvement opportunities with estimated cycle time reduction and cost impact per recommendation.
This service commonly supports requirements under:
What Makes Our Testing Different
Process Mining & Analysis from Portamus replaces assumption with evidence, revealing the actual execution reality of your business processes from the data your systems already generate. Using process discovery, conformance checking, and bottleneck analysis, we quantify process deviations, rework loops, and cycle time drivers that manual methods cannot detect at scale. The findings provide a data-backed foundation for targeted process improvement, compliance remediation, and ERP configuration optimisation.
Questions About Process Mining & Analysis
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